Service Agreement

Version 2026-10-20.1

About this agreement

This agreement is between Humboldt Scoop Solutions ("we", "us") and the customer named on the account ("you"). It covers pet waste removal at the service address or addresses on your account.

You accept it when you check the box at signup and make your first payment. We keep a record of the version you accepted and when.

How signup works

Service starts with a quote. You (or we, on your behalf) tell us about the yard and the dogs; we confirm the plan and price; then we email you a signup link with your plan already set.

Through that link you create your login, accept this agreement, and pay your first month. We will confirm your service schedule with you.

Plans and prices

Weekly: 1–2 dogs $100 a month, 3–4 dogs $130 a month.

Every Other Week: 1–2 dogs $90 a month, 3–4 dogs $120 a month.

Custom quote, not the price list: 5 or more dogs; large yards (more than 1/4 acre); overgrown yards; complex properties; dogs needing special handling. The price we quote you for those is the price on your plan.

Billing

You are billed on the day you sign up, and then on that same date every month. Payment is by card or bank account through Stripe; we never see or store your full card or account number.

The monthly price is flat. It is not adjusted for the number of weeks in a month, so some months include a bonus pickup at no extra charge.

You can update your payment method at any time from your account.

If a payment fails we will let you know. Service may pause until the balance is paid.

Your free first pickup

Your first pickup on a new plan is free, on top of the month you pay for at signup. If the yard needs it, that free visit can be 15 minutes of restoration work instead.

If you cancel after only that first free visit, we refund your whole first payment.

Initial cleanup

There is no initial cleanup fee if no more than 2 weeks of dog waste has built up in the area we service.

If more has built up, an initial cleanup is charged at $100 an hour, with a $50 minimum, before regular service begins. It often takes less than an hour. Our technician may decide that a cleanup is needed when they first inspect the yard, and will tell you before charging for it.

Scheduling and access

We set your service day based on our routes and confirm it with you before your first visit. If we need to reschedule a visit, we will let you know.

You agree to give us safe access to the yard on service days: gates unlocked or a working code, and any dog that could be a danger to us kept inside or secured. Please keep your gate and access notes, and the notes about your pets, up to date in your account.

Visits we cannot complete

If we arrive and cannot service the yard because of a locked gate, an aggressive dog, or anything else within your control, the visit is still charged.

Weather and our cancellations

We may cancel a visit because of weather or a problem we could not foresee. When we do, we will reschedule the visit, or credit it to your account if rescheduling is not possible.

100% satisfaction guarantee

If you are not satisfied with a service, contact us within 24 hours of it and we will come back and put it right.

Cancelling your plan

There is no long-term contract and no cancellation fee. You can cancel from your account or by contacting us.

Please give us at least 24 hours' notice before your next scheduled visit.

When you cancel, we refund the unused part of the month you have paid for. The free first pickup never counts as a used visit.

Notifications

We send a reminder by email or text the day before each visit, and a note as soon as the yard is done, with photos when we take them. You can turn either one off, and choose email, text or both, in your account.

Text messages are sent only if you opt in. Message and data rates may apply; reply STOP to opt out.

Referrals and the Poopstakes

Refer a friend and we credit $25 to your account once they have paid for and completed two months of service. The credit applies to future service and has no cash value.

From November through January we draw 10 Poopstakes winners a month. A prize is 2 weeks of free weekly cleanup, or 30 minutes of cleanup for a yard restoration. Each household and each customer can win only once. Entries starting in September count toward November, and eligible non-winners carry forward to December and January of the same season. Entries do not carry into the following year's season.

Changes to prices or these terms

We will tell you at least 30 days before a price change or a change to these terms takes effect. If you do not want to continue under the new terms, you can cancel before then under the section above.

Responsibility

We take reasonable care in your yard and close gates behind us. Tell us within 24 hours of a visit about any damage you believe we caused, and we will work it out with you.

We are not responsible for pets that leave the yard through a gate or fence that was open or damaged before we arrived, or for conditions we were not told about.

Your information

How we collect, use and protect your information is described in our privacy policy, at /privacy/.